Twenty-nine years of face-to-face guest service and event sales at the Philadelphia Downtown Marriott — a major convention hotel serving international travelers from every culture. Small-business owner who runs his own marketing, local SEO, and reputation management. American-born Chinese, fluent in Cantonese, with firsthand understanding of Hong Kong, Macau, and mainland Chinese cultures — and of how differently each buys. Trained in personality-based selling for high-ticket clients. Committed to building a long-term real estate career in Dubai.

What I Bring an Agency

• The Chinese investor market: fluent Cantonese, conversational Mandarin comprehension; knows the cultural differences between HK, Macau, and mainland buyers
• Buyer psychology: personality-based selling (DISC / 16-personalities) — reads whether a client needs data, story, status, or trust, and adapts the pitch
• Self-produced marketing: on-camera video, social media, local SEO, review generation — a full marketing engine in one agent
• AI & automation: AI audits for businesses, chatbots, and automation workflows (Zapier, Make); AI agents (Claude, Codex); social distribution & scheduling (Blotato) — built and launched yapbrain.com and adhdyap.com
• Sales operations: CRM pipelines (Pipedrive, Salesforce), sales funnels (GoHighLevel, ClickFunnels), customer support systems (Zendesk), cold email outreach, inbound/outbound calling, and data tracking & reporting

Experience

• Joined at 18 and stayed 29 years at one property — reliability, persistence, and integrity few candidates can match
• Served international convention guests daily — reading needs fast, building trust in minutes, turning strangers into regulars through listening and storytelling
• Supported high-volume convention events end-to-end under pressure: nights, weekends, peak seasons

• Run every side of a small business: sales, customer service, fulfillment, and profitability
• Built the shop's visibility through social media marketing, local SEO, and systematic customer-review generation

• Created The Yap Method, a learning system for ADHD and neurodivergent minds; built and launched two web properties end-to-end
• Teach live AI classes at public libraries — translating technical topics into plain English for everyday people
• Deliver AI audits, chatbots, and automation workflows for small businesses (Zapier, Make, Claude, Codex agents); run social distribution with Blotato

Certifications — In Progress

Anthropic Claude AI certification · Google AI Essentials · GitHub Foundations — in progress. Will complete RERA certification upon joining (agency-sponsored).

Languages

English (native) · Cantonese (fluent) · Mandarin (understands)